Frequently asked questions
Shipping and delivery
Where do you deliver? We offer shipping Australia Wide including Canberra via Aus Post Express and Sendle.
How much does shipping cost? We offer Australia Wide Shipping via Aus Post and Sendle - and it’s just at flat rate fee of $13.99 for major metro and 16.99 for remote regional.
How long will my order take to arrive? We send all our packages using Australia Post and Sendle with a priority on express. Deliveries usually take between 1-3 business days, once dispatched. Orders are dispatched Monday through Thursday only.
*Please note, all delivery estimates are based from time of dispatch, not from the time an order was placed.
**During seasonal and promotional periods it may take between 2-5 business days. Regional and rural locations may result in further delays.
Canberra delivery - Are processed the same as Australia Wide Shipping orders.
Canberra Click & Collect - We offer free click & collect at our sister store Bruce Super, Belconnen. Fridays - between 8:00am until 8:00pm
*please note: you will receive email confirmation the morning of collection.
Order confirmation, delivery and pick up notifications? Once your order is placed you will receive an email confirming your order, Then you will receive an email or text message letting your know your goodies are on the way and a tracking number.
About The Products
Things to know about products?
Nutritional values are based on the standard product formulation and average figures. There may be slight variations to serving sizes and nutrient values. Ingredients are susceptible to seasonal variations and availability. All Information is correct at time of publishing.
How long do the cookies last?
We always recommend eating your cookies fresh, however you can store them in a cool, dry place out of direct sunlight in a air tight container for up to 5 days of receiving them, or store in the freezer for up to 2 months.
How can I refresh my cookie?
For that extra melty, gooey finish try microwaving your cookie for 15-20 seconds, You won’t regret it.
Do the cookies contain dairy or gluten?
All of our cookies contain gluten and dairy, and are produced in an environment containing gluten, dairy, nuts and tree nuts, If you have any allergies at all please avoid them, and contact us if you have any further questions.
Are the cookies vegan?
Apologies plant based friend, these batches do contain traces of dairy and animal based products. Do the cookies contain nuts? all cookies are produced in an environment contains tree nuts, peanuts. Please avoid if you have an allergy.
Refunds, Returns, Help
We do not accept returns on open, used or perishable products and goods. As our products are a perishable good, unfortunately we are unable to offer any refund, returns or exchange on any purchases made with us.
As we do not accept returned products, unfortunately we are unable to issue any refunds for purchases made with us.
We will not be liable for any loss of goods by Australian Post (or equivalent postage or freight companies) in the process of delivery to you, including delays, physical or financial damages. We are also not liable for undelivered or delayed orders as a result of incorrectly supplied shipping and contact information.
We’re always here to help. If you have received an error in your delivery or purchase please contact our team immediately to discuss all your options. We will require proof of purchase, order information, photos of the product and/or delivery information to assist us in our investigation.